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Explore all categories

Sending money

Setting up, paying for, editing, and cancelling transfers.

Managing your account

Setting up your account and getting verified.

Holding money

Holding balances, setting up Direct Debits, and using Interest & Stocks.

Paayco card

Ordering, activating, spending, and troubleshooting.

Receiving money

Using your account details to receive money.

Paayco business

Multi-user access, accounting and using our API.

Users frequently ask for

How to change my phone number, address, or other personal data?

When will my card arrive?

How to dispute a card transaction and request a chargeback

How to log in with Two Factor Authentication?

How long does a bank transfer take?

How to pair or unpair my smartphone to my account?

Popular topics

Payment Solutions

Skip the password, not the security. Use your phones biometric setting or your password manager. Our app supports Apple TouchID, FaceID or Androids fingerprint or facial recognition login for quick and secure account access and our efundd.com website is password manager enabled..

Holding money

We help safeguard your account and debit card purchases using sophisticated fraud monitoring. We monitor for fraud 24/7 and can text, email or call you if there are unusual transactions on your account.

Receiving money

When you sign in to www.paayco.com or the Paayco Mobile® app, we encrypt your data to help ensure your personal information stays confidential.

Paayco Card

If we spot suspicious activity on your account, we may place a temporary hold on it. This is an extra security step to help ensure it's really you and not someone else using your account.

Sending money

When you sign in for the first time or we see unusual login or account activity we’ll use additional validation checks like mobile app notifications or one time code to authenticate you. This helps us protect your accounts and lets us recognise your device the next time you sign in.

Corporate

When you decide to share your Paayco account information with an app or company, we work to make it safe. We require them to connect directly with us so you don’t give them your Paayco password.

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